Refund and Returns Policy

1. General Policy

At proteindrink, we are committed to providing high‑quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days of the delivery date.

2.2. Condition of Items

Returned items must be in their original, unopened packaging, unused, and in resaleable condition. Products that have been opened, consumed, or damaged after delivery are not eligible for a refund.

2.3. Non‑Refundable Items

• Gift cards or promotional codes
• Custom or personalized orders
• Products marked as “final sale” on the website

3. How to Initiate a Return

3.1. Contact Us

To start a return, email us at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization Number (RAN) and detailed instructions for shipping the product back to us.

4. Refund Process

4.1. Inspection

Upon receipt, the returned item will be inspected to confirm it meets the eligibility criteria. If approved, the refund will be processed.

4.2. Refund Method

Refunds are issued to the original payment method within 7‑10 business days after approval. Shipping charges are non‑refundable unless the return is due to an error on our part.

5. Return Shipping

Customers are responsible for the cost of return shipping unless the return is a result of a defective or incorrect item shipped by proteindrink. We recommend using a trackable shipping service and retaining proof of shipment.

6. Exchanges

If you wish to exchange an item for a different size, flavor, or product, please follow the return procedure and place a new order for the desired item. We will process the refund for the original purchase once the returned item is received and approved.

7. User Responsibilities

• Provide accurate contact and order information.
• Package the product securely to prevent damage during transit.
• Adhere to the 30‑day return window.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. proteindrink reserves the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Proteindrink Store, 123 Fitness Ave, Suite 100, Austin, TX 78701, USA